Terms and Conditions

 

Prices and Payment

All prices are in € or GBP and include German VAT at the appropriate rate. Delivery charges are not included in the prices quoted. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. You have to pay before delivery or choose delivery on cash.

Delivery

We deliver within the mainland hole europe. We cannot guarantee delivery times but we aim to deliver within working days.

Delivery Costs

The delivery costs for europe are differntli, so you have to look at the prices for your country.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

After-Sales Services and Guarantees

You can use the official online european consumer dispute resolution link:
https://ec.europa.eu/consumers/odr

Customer Service

 

Any complaints regarding the goods or services supplied should be made to:

 

email:    info@australian-bushflowers.com

Telefax: +49 3212 10 20 600

Phone:   +49 2053 493 88 62

You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 9am - 5.30pm Monday - Friday, 9am - 1.00pm Saturday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

DocMeRo Ltd.

Victoria House, Suite 41

38 Surrey Quays Road

London SE16 7DX

United Kingdom

Telefon: +49-(0)2053-4938862
Telefax: +49-(0)3212-1020600
Email: info@australian-bushflowers.com


Director: Dr. Peter J. Mewes

E-Mail: info@australian-bushflowers.com